Tag Archives: VOIP

What is VoIP Technology?

01 Sep 17
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Is it time for your business to abandon that ancient land line phone and discover the flexibility and convenience of VoIP technology? If so, you’re in luck because we’re working on a series of blog posts on this topic.  Let’s jump right in and learn the basics…

When you install VoIP technology into your home or business, you’ll have the ability to talk to others using Voice Over Internet Protocol (VoIP.)  All that means is that you’ll be able to use the phone that’s connected to the internet to make calls.

Instead of phone lines that traditionally run over the electrical or phone lines in your home already, VoIP uses your internet connection instead.

In most cases, you won’t be able to tell the difference in using VoIP over other phone technology.  It gives you the same basic results.  It sounds easy, right?  It really is that simple.

To do this, several key things will be necessary.

  1. You will need to connect your standard telephone to an adapter unit that is VoIP qualified or get a new internet ready phone unit. You may also use a microphone equipped computer to make your calls instead of a phone.
  2. When you pick up the phone to dial your friend across the ocean, the VoIP adapter realizes what you are doing and turns the voice signals you are sending into your phone into digital based signals. These are then sent across the ocean through the Internet, instead of traveling through any phone line.
  3. Your friend receives your call in the same way. He or she will pick up the phone when you call and then VoIP goes to work again.  This time it translates the digital like signals back into a standard voice transmission.  When your friend uses their phone, they hear your voice, nothing more.

As you can see, it really doesn’t make much of a difference in the experience that you have using the telephone.  You’ll be doing the same thing that you are already doing.

Here’s how it works:

Phone Call –To- Adapter- Internet – Adapter –To- Phone

Although it may seem like this process takes time, it really does not.  It will take little to no time to convert your voice into a digital signal to go over the internet service that you have and back into your voice so your friend will hear you.  In fact, the process happens so fast you may not even realize what is happening at all!

Computer Communication

Another option that you may have comes in the form of using the computer in your home or business to make your calls.

In order to do this, you will need to have a computer that has a microphone built in.  This microphone will serve as your communication tool.

When you make a call, you will simply use the software that is installed on your computer to call your friend.  When they answer, you can talk to them without any type of handset.  Instead, you’ll use the microphone to talk into.

The process is still the same.  The computer will take your voice and translate it into a digital signal which is then sent over the internet to your friend’s computer.  They can either use the phone or their own computer to talk to you.  The voice once again changes from a digital signal into an actual voice and you hear your friend, just as you would if you had dialed their phone number into your phone.

You can also do this by using a computer that is equipped with a headset that allows you to speak into it for more privacy.

As you can see, VoIP technology is quite easy to use and can help your business stay connected to your clients, suppliers and associates around the world. Techno Advantage can help you get the right equipment, ensure that your connection is optimized and maybe even save money!

If you are considering VoIP technology for your business, contact our Techno Pros here at Techno Advantage. 

New VoIP Phone Solutions for Your Business

06 May 15
lverbik
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The team at Techno Advantage is excited to announce a new VOIP (Voice over Internet Protocol) phone solution by Grandstream.

Our fearless leader Jay, recently attended an extensive training program hosted by Grandstream and became a certified partner.    We’re thrilled to bring this flexible new system and potential savings to our clients.

Here are three reasons why you’re going to love our new VoIP phone solution:

  • Cost effective – Clients may experience a substantial cost savings in the hundreds of dollars per month over traditional phone service with fewer features.
  • Feature rich – Finally, enterprise level corporate phone solutions are now available to the small business market. Some of our favorite features include: direct dial numbers, auto attendant, personalized screens, ring groups (with forwarding to mobile phones), intercom and paging.
  • All inclusive – Some VoIP systems have a fee per feature structure…but not Grandstream. Re-licensing fees…?  Nope, not with Grandstream.  All inclusive means that there is no separate monthly fee.  Once you’ve paid for the equipment you need, you’re done.

No monthly fee to Grandstream.  The only ongoing fee you would have is your already established data connection.

There are two primary means of connecting a VoIP system – a SIP trunk or a landline.  What is a SIP trunk you ask…well, it is an acronym for Session Initiation Protocol (SIP).  It is a communications protocol for signaling and controlling multimedia communication sessions (AKA internet phone lines).  One of the benefits of this option is that it consolidates your onsite communication expenses into a single utility – your Internet Service Provider (ISP).

The other route would be for one of the major phone carriers to install landline phone lines and the VoIP system runs though those.  With the phone carrier option, you would pay a monthly service to them, but the VoIP technology and its features are purchased one time only.

Does your business need to use fax?  Grandstream has the protocol for internet faxing.

Need to be able to call from your cell phone and have the call appear to be from your office? It’s possible!

We can even use a combination of landlines and internet lines to meet the growing needs of your business.

Contact us on our Grandstream phones today for more information.  317-857-0150

Which Tech Tools Do You Need?

07 Apr 15
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There are two things that most business owners need: more time and more money. With the right technology in place, you can get both — and ultimately improve your bottom line. Here are 5 tech tools that can help your company grow.
Cloud-based phone system (VOIP)
Rather than investing in an expensive business phone system, why not have your incoming calls go right to your smartphone? Web-based phone systems allow callers to reach you on any device through call routing. Look for services that offer professional greetings, automated menus, voicemail to email, and local business phone numbers.
Communications hub
With so many ways to communicate nowadays, it can be difficult to keep track of where specific conversations are happening. A unified cloud communications solution will keep everything in one place. Emails, instant messages and contacts all appear in the same app interface for maximum organization and efficiency.
Online payment networks
Paper checks are the old-school way of processing business to business payments, and yet many businesses still use checks, wasting money on postage and supplies. Online payment networks offer a secure, affordable way to send, and accept money directly to and from your bank account. Because these types of payments don’t involve credit cards, you’ll save on hefty transaction and service fees, too.
Screen capture software
A picture (or video) is worth a thousand words, especially in this visual age we live in. With a good screen capture software, you can save images and videos right from your desktop. Whether you need the whole screen or just a specific segment, you can save the content you need with one click. Most operating systems have a built-in screen capture tool, but there are more specialized tools out there that allow you to edit and customize before sending.
Web conferencing service
Web conferencing is the communication tool of the future for businesses with remote workers and clients who want to reduce travel expenses. These tools enable real-time meeting collaboration, sales presentations, training sessions and more. To get the most out of your Web conferencing services, find ones that go beyond basic audio and video calls and offer extras like desktop access and webinar capabilities.
Does your business need to update its technological tools? You may be hesitant to make a switch, especially if you’ve become accustomed to your current system, but if you don’t have up-to-date solutions that can make your operations more efficient, you may be wasting ever important time and money.
Though you may recognize the need for a technology update, selecting the right tech solutions for your business isn’t always an easy task.

Let Techno Advantage be your local Indianapolis area resource for all things business technology.

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