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Service & Support – They Do Exist!

21 May 15
lverbik
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Do you ever tire of picking up the phone for customer service or tech support and reaching any number of auto attendants and prompts?   You wait patiently for that friendly and knowledgeable voice, but instead the call leaves you with unanswered questions and piles of stress and frustration?

You called because you need help with something…but it seems that no one’s home.   Wish you could just talk to a person? Like the good ol’ days….when people used to answer the phone.

Maybe you need to replace some equipment but you’re not sure what’s out there, perhaps the server is down, you might suspect malware or viruses on your computer. Wouldn’t it be nice if you had a problem or question and there was a real, live IT expert just a phone call away? Of course it would!

Well, there’s good news. It does exist and it’s on display everyday at the Techno Advantage offices.

Recently, I spent some extra time with Jay and Matt and it really opened my eyes to the value of the monitoring packages and service plans they offer. On a given day, many calls come and go from the Techno Advantage offices, and each one is handled efficiently, honestly and with the client’s best interests in mind. Questions range from, “Can you help me find my file?” to “What steps should I take to migrate to a new operating system?”

Having a monitoring plan with Techno Advantage means that there really is a qualified professional standing at the ready to support your business IT needs. The team at Techno Advantage can monitor your system daily for storage issues, error messages, updates and all those things that you don’t have time to worry with.   If need be, a friendly technician can log-in using the Techno Advantage support portal to see what you’re seeing and walk you through a solution. Now that’s targeted help, when and where you need it!

The GOLD, SILVER and BRONZE packages cover servers, networks, devices and applications, as well as disaster recovery. Click here to see our monitoring plan packages. Techno Advantage has just the right monitoring and service plans to fit your unique tech support needs.