As anybody working in IT will tell you, the most common question we get isn’t, “Why is my computer running so slowly?” or “Why is my Internet not working?” It’s, “What do you charge for your services?”
With so many IT companies clamoring for your attention, it makes sense that you’d want to look for the most inexpensive, cost-efficient option, right? If you are still wondering Do you Have a Good, Trustworthy IT Guy? this is the question you need to ask first.
The Real Problem With Focusing Only on Price
The problem is that this question doesn’t get to the heart of the issue. Sure, any IT company can offer rock-bottom prices, but as with anything else, those savings are going to come with fewer, lower-quality IT services. Also, many cheaper services say they are inexpensive, but they typically have slow response times and nickel and dime you over everything.
Instead of asking about price right off the bat, the better question is, “What will I get for my money?”
What Cheap IT Actually Provides
With cheapo IT companies, the answer is not much. Maybe they’ll be there when the server breaks down or if Microsoft Word is acting weird on your computer. If your computer seems slow, you might even look for tips like How to Cure a Sluggish PC, but a cheap IT company won’t be the proactive partner you truly need. But you can bet they won’t help you implement IT systems that will prevent real, catastrophic issues from arising – the kinds of things that determine the success or failure of a company at the most basic level.
Why Business and Technology Go Hand in Hand
Today, business and technology go hand in hand. It’s an inescapable fact that good tech forms the pillars upon which successful companies stand. Many business owners still insist on cutting corners with IT, hiring cheap and inexperienced “professionals” to protect and support the most fundamental aspects of their operation.
The Risk of Cutting Corners
Of course, it’s hard to fault them for doing so. Without a firm grasp of a business’s IT needs, it’s all too easy for a subpar, would-be IT partner to convince an owner they meet the company’s requirements. That’s why the question, “What will I get for my money?” is so important. IT support coverage needs to be comprehensive, addressing every potential sink-or-swim crisis before it actually happens. The integrity of your network infrastructure should support your business, rather than force you to run around putting out fires.
The Cost of Ignoring IT Maintenance
A downed server or temporarily unreliable network might seem like minor issues, but even the smallest of IT problems can easily snowball into an expensive nightmare that threatens your company’s very existence.
A Real-World Example
Take a company that stores all its data on a central, networked server, for example. Maybe they’re a content creation firm, with terabytes of custom-designed client marketing materials stashed away, or a large law practice with thousands of vital case documents. They were reluctant to spend much on IT support, so they went with the cheapest option available.
Of course, regular server maintenance wasn’t included in their package, but they assumed their trusty hardware would keep kicking for at least a few more years. But when an employee tries to access the database, an error pops up. Upon further investigation, it turns out the outdated server has finally broken down, apparently for good.
All those documents, all that data instrumental to the basic functionality of the company, is irrecoverable – thousands of hours of work (and thousands of dollars) down the drain, and all because of an issue that would easily have been caught and prevented by a team of qualified IT experts.
The Reality of Technology
When technology works, it’s easy to imagine that it’ll continue working without issue. But the fact is that a computer network requires constant, behind-the-scenes monitoring and maintenance to ensure it stays up and running, not to mention secure.
The Hidden Threats to Your Network
From hordes of hackers waiting in the wings for you to slip up, to hardware failure, to natural disasters, rogue employees and a million other IT threats, it’s important to ensure the stability of your network before a problem comes knocking. Cheap Band-Aid solutions work great until the day they cost you thousands. As we’ve discussed in 3 Deadly Sins of Computer Care , small mistakes in IT management can often lead to big disasters.
Final Takeaway: Cheapest Computer Support
It’s better to invest in a team of real IT experts, and avoid crisis altogether. It’s much cheaper to prevent something from breaking than it is to replace it altogether.
